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Back to Casumo who sent me back to my bank. They also asked me to provide proof that my bank said can`t track the transaction. Kind of hard when the conversation is by phone. I then contacted my bank by email and got the same response as before but this time in writing. Casumo offers a variety of support languages, so they can assist you in your preferred language. Currently they offer support in English, Finnish, German, Swedish and Danish. To get in touch with them through email, they have a dedicated email: hey@casumo.com. Their email support is.

1. Casumo Services Limited is licensed and regulated in the United Kingdom. This website provides facilities for gambling to persons in Great Britain in reliance to Gambling Commission Account Number 39265. Find out more about the UKGC on www.gamblingcommission.gov.uk. Contact us on hey@casumo.com. Gambling can be addictive. Please play responsibly.
2. Casumo Services Limited is a company registered in Malta with registration number C55663 and with registered address at 'The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta'. Casumo Services Limited is licensed and regulated by the Malta Gaming Authority under licence number MGA/CRP/217/2012 to offer type 1 and type 2 Gaming Services.
3. The latest tweets from @CasumoCasino.

Page updated on: 21.02.2021

Our Opinion:

What players think about Casumo:

Average rating of 4.5/5 from 4 votes

Casumo was founded in 2012, and the creators have thought of a very special concept on how to entertain their players. The challenges and tournaments allow players to fully immerse into the world of games, be it for short while and just a few spins, or a longer visit to the online casino. Pure excitement is waiting!

The website several gaming licenses, among them two of the most strict jurisdictions, Malta and UK, and they ensure a high level of player protection. You can contact the casino around the clock and the friendly 'Casumo Ambassadors' will offer you professional help in a timely manner. Payment policies are also good at the casino, and they aim to process withdrawals within 24 hours, but they are often processed much faster than that.

The casino game selection includes games from many different developers, among them some of the biggest names in the industry, but also some games that you don't find everywhere. There are 2000 games for desktop, and you can also play 1500 of them on mobile devices. There is also an app for iOS devices that makes accessing the casino even easier.

Bonuses are plentiful at Casumo, and you can expect to be showered in bonus money, if that is what you are looking for... The Casumo welcome bonus is also very interesting and if you are into tons of bonuses then you should definitely take a closer look.

Welcome Bonus and Promotions at Casumo

Casumo offers players from many countries a welcome bonus when they first sign up at the casino. You can see the current Casumo welcome bonus in our overview table. The bonus can consist of a bonus your first or more deposits, as well as no deposit free spins. However, these bonuses can change any time, for an up-to-date bonus, please visit the website. Bonus terms and conditions apply. → Casumo Bonus Terms and Conditions

There are also many other promotions available at Casumo. The Casino hosts daily Reel Races slot tournaments every 30 minutes where you basically play against other players for a chance at a top prize. The available deposit bonuses or other perks will show up under the 'Valuables'.

* Bonuses are subject to wagering and other T&Cs. Accuracy of displayed bonus cannot be guaranteed.

Casumo Bonus Terms and Wagering

The welcome bonus, and other bonuses are subject to wagering conditions, and you cannot just cash them out. When receiving bonus money at Casumo you need to play the bonus plus the deposit 30 times before you can cash out any remaining winnings. Keep in mind that the maximum bet when playing with bonus money is €5 per spin, or €0.50 per bet line.

When you win money with free spins you have to wager these winnings 30 times before the remainder gets converted into real cash. Making a withdrawal before the wagering is fulfilled will forfeit the bonus money.

When you play with bonus money you should also keep in mind that not all games contribute to the wagering, or they simply cannot be played with bonus money at all. The up-to-date list can be found in the bonus terms of Casumo.

We aim to keep this information up-to-date, but bonus terms can change any time. The current terms can be found here → Casumo Bonus Terms and Conditions

Deposits and Withdrawals at Casumo

Casumo accepts many different payment methods for withdrawals and deposits. Among them are the popular credit cards, electronic wallets, mobile payments, vouchers and instant banking methods.

Both deposits and withdrawals at Casumo are free of charge. In line with remote gambling regulations, Casumo will only process the withdrawal to the same payment methods that you used for the deposit, and only if this isn't possible you will be offered another payment option.

The minimum amount you have to withdraw is €10. There are no caps of how much you can deposit or withdraw within a certain period of time, but of course, you can set yourself your own deposit or spending limits. Casumo aims to process withdrawals within three days, usually a lot quicker, but also provided that your player account is verified.

Games at Casumo

Casumo offers a huge game selection with games for virtually every taste. You can find 2000 games from Play'n Go, Microgaming, Netent, Greentube, Thunderkick, Bally, Barcrest, Williams, ShuffleMaster, Quickspin, IGT, Nyx Gaming, Elk, NextGen Gaming and Evolution Gaming. The games can be played directly in the browser and you won't have to download a casino software.

The selection includes hundreds of slot machines, among them some of the most popular games and slots with huge progressive jackpots. This selection includes many popular games, you can play for example Boko of Ra Deluxe, Dead or Alive, Starburst, Leprechaun Hills, Lucky Lady's Charm, Gemix, Secret of the Stones, Wild Wild West, Gorilla Go Wild and Phoenix Sun. Virtually every player should find a game that they like in the selection.

You can try your luck at winning a progressive jackpot at Mega Fortune Dreams, Mega Fortune, Divine Fortune, Hall of Gods, Mega Moolah, Cosmic Fortune, and many other progressive jackpot slots.

If you are into table games you can also play different variants of Blackjack, Ultimate Texas Hold'em Poker, Roulette or other Casino Poker online games, or you can play in the Casumo Live Casino against real dealers.

Other games that the Casino include different variants of video poker, bingo and keno games.

Casumo License Check

Casumo is licensed by the MGA and the UKGC. These regulators ensure that Casumo adheres to regulations covering player protection, fair games and fraud prevention, among others. You can check Casumo's licenses through the links below.

Malta Gaming Authority: MGA/CRP/217/2012/05 Check License ↱
UK Gambling Commission: 39265 Check License ↱
Sweden: Check License ↱
Denmark: Check License ↱

Responsible Gambling

Casumo casino puts an emphasis on safe gambling and has an extensive section on responsible gaming in their menu, called Play Okay.

The casino gives players the option to set limits for responsible gambling. You can change the limits after you've registered an account. These limits include deposit limits, loss limits and also wager limits. You can also set a playing time limit or take a break. Self exclusion is also possible.

Casumo Mobile

Casumo Casino games can be played on many mobile devices, as the casino is available for iOS, Android and Windows devices. There is also an iOS and Android Casumo App that makes access even more simple. You can download the free iOS or Android apps from the website of Casumo, as these apps may not be available in the app store in your country.

You can play 1500 games mobile at Casumo and use all functionality, that are also available on the computer website, such as making deposits and withdrawals or contacting support.

VIP and Loyalty Program at Casumo

Playing at Casumo is rewarded with loyalty points that feeds a levelling system. For every bet that you place in the games, be it slots or table games, you'll collect points that fills up the progress bar. Once the progress bar is full you'll get the chance to receive a reward in the form of a valueable. These rewards include free spins, deposit bonuses for your next deposit or bonus money credited directly to your account. The levelling system is a very nice touch, that makes playing at Casumo very interesting and rewarding.

Customer Support at Casumo

You can contact the Casumo customer support 24 hours, 7 days a week. You can either select the live chat on the website or send them an e-mail to hey@casumo.com. The professional support replies to all requests in a friendly and timely manner.

Leave your rating and/or comment

Comment and vote optional. We don't keep or store personal information. Submission of comment is subject to approval. Spam is deleted. Consider the Netiquette when leaving a comment. Don't disclose personal information. If you have a problem with the casino, please contact their support.

Casumo FAQ

♦ How long does a Casumo withdrawal take?

A withdrawal at Casumo is normally processed within three days, but the casino often manages to pay you much quicker. According to the regulations from the remote gambling regulators, the operator may also have to ask you to verify your identity.

This verification of your identity is normal process with online casinos, and part of the due diligence procedures laid out by the regulatory authorities where the casinos have licenses from.

If you are requesting a withdrawal for the first time and the casino requests verification, the withdrawal time at Casumo may take a bit longer, as the verification can take a few days. However, once a player account is verified the withdrawal process time should be relatively fast. The minimum withdrawal amount is €10, and there are no maximum amounts imposed.

How long the withdrawal takes also depends on the payment method. Casumo will always try to process your withdrawal request to the same payment method that you used for the deposit. This means that if you deposit with a credit card, the same credit card will be used for the withdrawal as well, as long as this is possible. Credit card transfers can take three to five business days after the withdrawal had been processed by the casino. The same applies to a bank transfer payment.

If you prefer using a faster withdrawal method, you might want to consider using a fast deposit method that also allows for fast withdrawals, such as an e-wallet option, like Neteller or Skrill. These electronic payment methods allow you send and receive money within minutes.

♦ What are the maximum withdrawal restrictions at Casumo?

When you want to withdraw money from your player account at Casumo Casino you have to keep in mind that the withdrawals are subject to a minimum amount of €10. Casumo doesn't have no general limits how, and they don't restrict how much you can pay out in a certain timeframe, but transaction limits apply, with varying amounts depending on the your preferred payment method. You can view available payment options on the withdrawal page where you can request a payment.

♦ Are there fees for deposits and withdrawals at Casumo?

Depositing and withdrawing at Casumo is free of charge and the casino carries all the charges for their players. However, check your payment provider, as they may charge their own fees.

♦ Is there a Casumo Casino no deposit bonus?

From time to time, Casumo may decide to offer a no deposit bonus to select players, but as these bonuses change frequently there is no guarantee. Current bonuses are available in our review or on Casumo's website.

♦ How do I get free spins at Casumo Casino?

Free spins at Casumo may be offered as part of a deposit bonus or other promotion. The terms of the respective promotion will tell you more about when you'll receive the extra spins and what wagering requirements are attached to them.

♦ Do I need a Casumo bonus code to claim their bonus?

When you make a deposit at Casumo, and you wish to receive bonus money you can choose this option when making the deposit. After you have made your selection of your payment method you can choose to receive the bonus for that deposit. You also have the option not to receive casino bonus money. To receive the bonus at Casumo it is not necessary to enter a Casumo bonus code.

♦ What are the bonus terms and wagering requirements at Casumo Casino?

When you play with bonus money at Casumo you need to keep in mind that it is subject to bonus terms that can vary depending on the promotion that you are taking advantage of. There are wagering requirements of 30x the bonus amount plus the deposit amount, and you need to fulfil the wagering before you can withdraw any remaining winnings.

Wagering of 30x applies to winnings from free spins. There is also a limit of how much you can place in a single bet when playing with bonus money, these are currently €5 per spin or €0.50 per bet line. The bonus is also valid for a limited time, at the moment six months, and then it will be removed. There are also regulations on which games contribute how much, you can find more details about them in our Casumo review, or on the Casumo website.

♦ Can I play at Casumo mobile on my smart phone or tablet?

Yes, it is possible to play Casumo mobile on the go on many different devices. Casumo has a responsive design that is compatible with many devices. You can either play the games in your mobile browser or download a free app for iOS or Android devices. You can play 1500 games mobile enjoy the games where ever you are.

♦ Is there a Casumo software or App?

Casumo is an instant casino, and it is not necessary to download a Casumo software in order to play the games. The website is compatible with many different operating systems, and you can play 2000 games directly in the browser on the website. The website is also compatible with many different mobile devices and a casino app is available for iOS and Android. You can download the Casumo mobile app from the casino's website.

♦ Is Casumo a secure, safe and trustworthy casino or a scam?

Casumo has been around since 2012, and it has since garnered a lot of recognition among players from all over the world. They have proven to be reliable and trustworthy, and built a reputation as an honest operator with good customer feedback.

The casino has a license from the Malta Gaming Authority and from the UK Gambling Commission. These two licenses ensure player funds are a protected, that the games are fair and that the casino sticks to strict regulations. It is safe to say, that Casumo is a trustworthy operator and not a scam.

♦ Is there a Casumo VIP or loyalty program?

When you play the casino games at Casumo, you'll collect points that fill the progress bar. Once it's full you will finish the level and you're rewarded with valuables, like deposit bonuses, free spins or bonus money. This system rewards loyal players, and VIP players at Casumo can get a lot of additional free spins, money or bonuses.

The process of verification can be extremely daunting, especially in a wide range of mediocre gambling websites in Canada. The situation is different when it comes to Casumo Casino Verification Process, a leading online casino that accepts Canadian gambling enthusiasts. What makes Casumo Registration to be a cornerstone of user experience and gambler-oriented design is extreme ease of verification process. If you are not sure if you need to start the registration process, read our Casumo Casino review.

We also find it relevant to mention that the procedure of Casumo casino should become an industry standard, especially considering its compliance with all the legal requirements and obligations. Since there are numerous employed ways of verifying one’s account, the Casumo verification process is overall straightforward and highly usable, both for newcomers and loyal players. This article will best match the interests of those who are looking for all the nuances regarding registration and verification in Casumo. Read on!

How to register in Casumo Casino?

Speaking of the process of registration on the official website of Casumo, we are confident in saying that it has no differences in comparison with other online casinos. After heading to the site of this gambling platform, players in Canada will immediately see “Sign Up” and “Log In” sections on the right top corner of the page. Once a player clicks on a “Sign Up,” a pop-up window, which consists of a few essential steps, will appear.

Any gambler will be asked to enter its email, password, username, mobile phone number, full name, gender, and residence address. These pieces of personal information seem to be the most widespread notions that are requested from the side of online casinos in Canada. An honorable mention is that Casumo verifies the entered pieces of data, which is required to ensure that all the information is valid and accurate. Voila, a newcomer can easily claim 20 free spins as well as a $300 cash bonus after the registration as part of a lucrative bonus promotion.

What documents are required for Casumo Verify account procedure

Once a gambler has finished with filling in personal information that is required during a registration process, gaming can be started straight away. A gambler that is interested in gambling with Casumo should still remember that the first huge withdrawal request will require to verify one’s own identity.

From what we manually observed during our conversations with gamblers, a verification procedure can be perceived differently, ranging from infuriating anger to peaceful acceptance. For the sake of verifying identity in Casumo, the administrators might require one or more documents to provide in order to proceed with cash-out without any issues.

Age: How old you should be to play in Casumo Casino

First things first, Casumo will most likely request a document regarding one’s age, which usually consists of a copy of a front and back of a passport. Alternatively, any gambler can attach a scan of the ID card or even a driving license. To proceed with verification, any of the provided documents have to be valid, scanned properly, and contain a section with an expiration date.

Place of residence and address

When it comes to a place of residence and indicated address, Casumo takes the situation seriously. Although all gamblers are required to fill in these pieces of personal data during registration, the website can request a copy of a phone bill or a utility bill.

Another way to get your account verified is to attach a copy of a birth certificate, which shows the full name and residence address of a gambler. An important precaution is that the delivered document has to be not older than half a year, which can become problematic for some residents. Don’t forget about the sender’s logo that has to be included at each corner of the scanned document.

Payment methods

An alternative option to consider relates to the verification process through the means of providing documentation of the used payment method. The crucial point is that Casumo requests different types of documents, depending on a particular banking option used by a gambler. Gamblers who preferred Bank Wire Transfer will have to send a copy of an online bank statement, which displays previous deposit transfers to Casumo.

The fans of using credit cards, including American Express, Visa, or MasterCard, would be asked to provide a photo of a card with covered numbers and CVV/CVC numbers on the back. For those using e-wallets, including PayPal, Neosurf, Skrill, or Neteller, verification will be handled by sending a special document that contains information about an account, email, and even the personal number.

How to verify Casumo account

Here comes one of the most sophisticated processes for some players in Canada, which relate to the verification procedures. Although Casumo has easy and straightforward verification requirements, it can become complicated for some gamblers to provide all the requested details in a single group of documents. Once you see a sign that Casumo requires you to verify your identity to continue the procedure of money withdrawal, you’ll have to remain patient and concentrated.

Just the right email

Before sending any documents, any gambler has to ensure that all the personal information has to be submitted exclusively to a single email, which is [email protected]. That means that you won’t need to upload them to a specific section of the website or any other email. Sometimes gamblers get fooled by the requests of verifying their identity by fake emails, which is the main reason for us to recommend being careful with email information.

Reasons for verification

Gamblers in Casumo usually know that administrators don’t request a verification process without a valid reason, including withdrawals of large sums or the one-time procedure of ensuring that a real person runs a new account. Since a website doesn’t want to make players uncomfortable during the withdrawals, this procedure now more often appears after creating a new account.

Casumo Online Casino

Casumo Casino Documentation

In most cases, all the aforementioned documents are required for the verification process, which can certainly be troublesome for some players. We’ve also heard about the cases when Casumo requested some kind of a “wealth proof” in Canada, which basically required players to make copies of their bank account statement. You should also remember that the process of verification can sometimes require to submit only a few documents, meaning no gambler is obliged to compile those never-ending papers at once.

Fake news about Casumo verify

During the recent few years, lots of disinformation companies regarding casino verification took place, whereas Casumo became one of the victims of it. The golden rule to remember is that Casumo will never require a gambler to verify its identity via taking selfies or photos while holding an ID card. This technique might be used by some other online casinos, but Casumo undoubtedly did the right job by eliminating such an option.

Pending timings

Once you’ve made sure that you compiled all the pieces of information and sent it to the mentioned above email, you have to wait for your documents to be manually checked. The usual pending timings vary from 1 to 12 hours, whereas some cases can require a gambler to wait up to 24 hours.

Even though these timings vary from one time to another, it won’t take long for any gambler in Canada to get its account verified in short timings. We don’t really want to be engaged in name-dropping, but dozens of Casumo’s competitors have far longer verification pending timings, for certain.

Recurrence

Casumo Malta

When it comes to the frequencies of a verification process, we can easily say that Casumo usually requests a verification annually to ensure integrity and fair play. The first procedure takes place either after the registration or before the very first withdrawal, whereas it is essential to remember that the identity confirmation is not a one-time occurrence. Keeping that in mind, our recommendation is to keep all those documents somewhere around you not to mess up with the next planned identity confirmation. Look, it won’t happen as frequently as you might have imagined to you already.

Casumo verify account FAQ

Casumo Casino Email

Casumo casino is a top-notch online gambling website, which holds its niche of superb gameplay in Canada. Its flawless reputation, coupled with a vast portfolio of games, is something that attracts thousands of Canadians to the platform.

Casumo Complaints Email

The process of identity confirmation is a must, which is common to dozens of other online casinos in Canada or worldwide. Its execution is required to ensure that money cashouts are handled by the right person, alongside omitting fraudulent activities and dishonest gaming within the platform.

Casumo E Mail Adresse

You will need to confirm your identity either straight away after the registration or just before making your first solid withdrawal. Either way, this process is easy, meaning that you won’t have any issues or hassle. The good news is that Casumo now requests a verification more often after the registration, which is favorable for gamblers who enjoy gameplay without any obstacles or disruptions.